FAQ
Frequently Asked Questions
Everything you need to know about accounts, supported cryptocurrencies, deposits, investment products and withdrawals.
What is Picryo?
Picryo is a cryptocurrency investment platform. You can fund an account with supported digital assets, review the published terms of each investment product, invest, and follow your balance, positions and transaction history in one dashboard.
How do I create a Picryo account?
Register with your name, country, email address and a password (you must be 18 or older), then confirm your email. Before you can invest, you also need to verify your identity in your account settings.
Which cryptocurrencies does Picryo support?
You can currently deposit Bitcoin (BTC) on Bitcoin and Tether (USDT) on Ethereum (ERC-20) and Tron (TRC-20). Always send the selected asset on the exact network shown — funds sent on another network may not be recoverable. See all supported assets.
What investment products are available?
The currently published products are Starter Crypto Pool, Advanced Crypto Pool and Premium Crypto Pool. Each one lists its minimum, duration, lock-up, fees, risk level and how returns are calculated. Compare them here.
What is the minimum investment?
Each product sets its own minimum; currently the lowest is $100. A first deposit must be worth at least $100; after that you can add smaller top-ups with “Add funds”.
How do deposits work?
In your account, choose an asset, a network and an amount. You receive an address and an exact amount to send (it includes a small matching code, which is credited to you). We verify the transfer on the blockchain and credit your balance once it has the required confirmations. You can also paste your transaction ID or upload a payment screenshot if something needs a manual review. Picryo charges no deposit fee; the sending wallet or exchange may charge a network fee.
How long does deposit verification take?
It depends on the network's confirmations, not on us. Current requirements:
- BTC on Bitcoin: 3 confirmations, typically around 40 minutes after the transfer is broadcast
- USDT on Ethereum (ERC-20): 12 confirmations, typically around 5 minutes after the transfer is broadcast
- USDT on Tron (TRC-20): 20 confirmations, typically around 3 minutes after the transfer is broadcast
Payments that need a manual review — for example a different amount or a late payment — take longer; we email you when a decision is made.
How can I track my investments?
Your dashboard shows your available balance, active investments with the terms you accepted, credited returns, and a full transaction history with a reference for every entry. You also receive in-app notifications and emails for key events.
How do withdrawals work?
Request a withdrawal from your available balance to a wallet address you control. The network fee are shown before you confirm. Withdrawal requests are reviewed by our team before they are sent, and you can follow each request's status in your account. Funds in an investment become available according to that product's terms.
Are investment returns guaranteed?
No. Cryptocurrency investments involve risk, including the loss of some or all of your money. Variable returns depend on actual results and can be negative, and any target rate is not a guarantee. Read each product's terms and our risk disclosure before investing.
What fees may apply?
Each product lists any entry, management, performance or early-exit fees on its card. Withdrawals carry the network fee, shown before you confirm. Picryo does not charge a deposit fee.
How can I contact support?
Email info@picryo.com, use the contact form, or open a ticket from the support centre in your account. Please quote your deposit or withdrawal reference if your question is about a transaction.
Start Your Digital Asset Investment Journey
Explore the Picryo platform, review the available investment opportunities, and make informed decisions based on your goals and risk tolerance.